Terms & Conditions 

These terms apply to our website and to any services Nous Sage provides, including strategy, brand, product design, AI-assisted development, ongoing partnerships and the Free Product Check. By using our website or signing a proposal, you agree to these terms.

Each project is defined by a written proposal or statement of work that sets out deliverables, milestones, assumptions and exclusions. Anything not listed is out of scope.

Prices on our website are starting prices for planning. Your final price is confirmed in a written proposal, usually after a short discovery.

• Proposals are valid for 30 days unless stated otherwise.
• Work begins once the proposal is accepted, the first payment is received, and we have the access and inputs we need.
• Changes to scope are agreed in writing first. We’ll explain the effect on price and timeline before any extra work starts.

• Smaller fixed projects: 50% to start and 50% on delivery.
• Larger projects and builds: milestone payments, typically 40% to start, 30% at an agreed midpoint and 30% on delivery.
• Ongoing Product Partnership: billed monthly, in advance.

Prices are in USD. Invoices are due by the date shown on them. Payment processing fees, bank charges and applicable taxes are the client’s responsibility unless agreed otherwise. If a payment is overdue, we may pause work until it’s settled, and timelines move accordingly.

To keep the project on track, you agree to provide timely access, content, feedback and approvals, name one decision-maker, and make sure anything you give us (text, images, data, brand assets) is yours to use. Delays in feedback or inputs may move the timeline.

Each package includes the revision rounds stated in your proposal. Revisions refine the agreed direction; new ideas or extra deliverables are handled as change requests. Each milestone is reviewed against the acceptance criteria in the proposal. If we don’t receive feedback within 10 business days of delivery, the milestone is treated as accepted.

• Once all fees for the project are paid in full, you own the final deliverables created specifically for you, and we transfer the agreed source files.
• Pre-existing materials, tools, code libraries and know-how we bring to the project stay ours. You receive a licence to use them as part of your deliverables.
• Third-party items such as fonts, stock images, icons, plugins and open-source code remain under their own licences. We’ll tell you about any licences you need to buy.
• We only show your project in our portfolio or case studies with your written permission.

We keep your business information confidential and only use it to deliver your project. We’re happy to sign an NDA or a data processing agreement where needed. Our Privacy Policy explains how we handle personal data.

Hosting, cloud services, domains, paid APIs, software subscriptions, app-store fees and other third-party costs are not included unless your proposal says so. They are itemised separately and paid by you. We’re not responsible for outages, changes or pricing decisions made by third-party providers.

We use AI-assisted tools to speed up research, drafting and engineering. People on our team review, test and own every decision and deliverable. We don’t claim security certifications or regulatory compliance unless stated in writing. Fintech work involving payments, custody, KYC/AML, regulated activity or sensitive data requires specialist discovery, and may need independent security, legal or compliance review, which you’re responsible for arranging unless it’s included in the proposal.

We deliver work with care and to the agreed acceptance criteria. Where a proposal includes a defect-correction window, we’ll fix bugs in our delivered work during that window at no extra cost. Ongoing maintenance, new features and support after handover are available through an Ongoing Product Partnership or a separate agreement. Apart from what is written in your proposal, services are provided without other warranties.

The Free Product Check is limited to new businesses, one option per business, and a limited number of approved applications each month. Submitting an application doesn’t guarantee acceptance. It includes a short review or consultation only; it doesn’t include code, redesign, implementation or source files.

Either party may end a project with written notice. You pay for work completed up to the notice date, plus any committed third-party costs, and we hand over the paid-for work in its current state. Deposits cover scheduled time and are non-refundable once work has started. Partnerships can be cancelled before the next billing cycle; the current month runs to its end.

To the extent allowed by law, Nous Sage isn’t liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any project is limited to the fees you paid us for that project. Nothing in these terms limits liability that can’t be limited by law.

If something goes wrong, tell us first and we’ll work in good faith to resolve it quickly. Governing law and venue are set out in your signed proposal or agreement.

We may update these terms from time to time. The version in force when you sign a proposal applies to that project. Questions: [email protected].